Electric Scooter Survey Question Toolkit

Shared electric scooters are one of many tech-based mobility disruptions that are changing how we get around in cities. Cities, NGOs, mobility service operators and others are eager to understand the use and impacts of shared e-scooters, and to gain insight into who uses them, what trips they are used for and what modes of transportation they might replace.

Surveys are an important tool to answer these questions, though wide variance in type and wording of questions asked can make it challenging to compare surveys to draw conclusions about the use and impact of e-scooters.

To guide researchers in selecting and formulating survey questions, and to ensure the data collected from e-scooter surveys contributes to our broader understanding of e-scooter use and impacts, researchers from the University of Tennessee, Knoxville, conducted a “survey of surveys,” developing categories of questions and offering recommended formulations for each question. This research was led by Yi Wen and Chris Cherry of the University of Tennessee, Knoxville, and NUMO is sharing this resource on behalf of our partners. This project was funded by the Collaborative Science Center for Road Safety (CSCRS).

This resource includes both the E-Scooter Survey Library and Recommended Survey Questions.

Header image: City of St. Petersburg, Florida / Flickr